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Refund Policy

Last Updated: December 2024

At 3DMARKETING CLUTCH (OPC) PRIVATE LIMITED (CIN: U62091UP2023OPC183447), we are committed to delivering high-quality digital marketing services. This Refund Policy outlines the conditions under which refunds may be requested and processed.

Important Note: Due to the nature of digital marketing services, which involve custom strategy development, creative work, and time-based deliverables, most services are non-refundable once work has commenced.

1. General Refund Terms

Our refund policy is based on the following principles:

  • Refunds are evaluated on a case-by-case basis
  • Services are generally non-refundable once work has started
  • Any refund request must be made in writing to tarunchaudhary06@outlook.com
  • Refunds, if approved, will be processed within 15-30 business days

2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

  • Service Not Delivered: If we fail to deliver agreed-upon services without valid reason
  • Duplicate Payment: If you have been charged twice for the same service
  • Pre-Work Cancellation: If you cancel before any work has commenced (subject to administrative fees)
  • Technical Issues: If technical problems on our end prevent service delivery

3. Non-Refundable Scenarios

Refunds will NOT be provided in the following cases:

  • Services have been delivered as per the agreed scope
  • Client dissatisfaction with results due to unrealistic expectations
  • Change of mind after work has commenced
  • Delays caused by client's failure to provide required materials or approvals
  • Third-party platform changes or algorithm updates beyond our control
  • Results not meeting client expectations when we've fulfilled our deliverables

4. Partial Refunds

In certain situations, partial refunds may be considered:

  • If only a portion of services has been delivered
  • Early termination by mutual agreement
  • Partial completion of project milestones

Partial refund amounts will be calculated based on work completed and resources invested.

5. Monthly Retainer Services

For monthly retainer agreements:

  • Payments are non-refundable for the current billing period
  • Cancellation must be provided 30 days in advance
  • No refunds for partially completed months
  • Final deliverables will be provided upon contract termination

6. Project-Based Services

For one-time or project-based services:

  • Full refund available only if no work has been initiated
  • 50% refund if less than 25% of work is completed
  • No refund once 50% or more of the project is completed
  • All deliverables completed before refund request remain property of client

7. Refund Request Process

To request a refund, please follow these steps:

  • Step 1: Submit a written refund request to tarunchaudhary06@outlook.com
  • Step 2: Include your invoice number, service details, and reason for refund
  • Step 3: Our team will review your request within 5-7 business days
  • Step 4: If approved, refund will be processed to the original payment method

8. Refund Processing Time

Once a refund is approved:

  • Processing takes 15-30 business days
  • Refunds are issued to the original payment method
  • Bank processing times may vary (3-7 additional days)
  • You will receive confirmation once refund is initiated

9. Administrative Fees

For approved refunds:

  • A 10% administrative fee may be deducted from refund amount
  • Transaction charges and payment gateway fees are non-refundable
  • Setup fees and initial consultation fees are non-refundable

10. Dispute Resolution

If you disagree with our refund decision:

  • You may request a review by our management team
  • Provide additional documentation supporting your claim
  • We will conduct a thorough re-evaluation
  • Final decision will be communicated within 10 business days

11. Chargebacks

If you initiate a chargeback:

  • All services will be immediately suspended
  • Access to deliverables and materials will be revoked
  • We may pursue legal action for breach of contract
  • Please contact us directly before initiating chargebacks

12. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated date. Your continued use of our services constitutes acceptance of the updated policy.

13. Contact Us

For refund requests or questions about this policy:

  • Company: 3DMARKETING CLUTCH (OPC) PRIVATE LIMITED
  • CIN: U62091UP2023OPC183447
  • Email: tarunchaudhary06@outlook.com
  • Location: Meerut, Uttar Pradesh, India